Warranty

Every National appliance is covered from the date on your invoice. What is covered depends on the category.

Refrigerators and deep freezers
Compressor — lifetime. For as long as you own the appliance.
Gas, body and parts — one year.
Water dispensers, geysers, air coolers, washing machines, irons, heaters, blenders and juicers
Product — one year.
Motor or tank — one year.
Not covered

Plastic, rubber and glass parts are excluded from all warranties. These are wear and handling items.

Warranty also does not cover damage from:

Voltage fluctuation, surges or lightning where no stabiliser was fitted
Transport or installation carried out by someone other than an authorised technician
Water ingress, fire, impact or pest damage
Use of non-genuine spare parts
Commercial use of a unit sold for domestic use, unless the model is rated for it
What voids it

Opening the sealed refrigeration system, altering the wiring, removing or defacing the rating plate, or having the unit repaired by an unauthorised workshop.

How to claim
Call 0307 444 3345 or WhatsApp 0307 444 3350.
Give the model number and serial number from the rating plate, and your invoice number.
Describe the fault. Photos or a short video help us send the right technician with the right part.
We book a visit from the nearest authorised service point.

Keep your invoice. It is the proof of purchase date, and the warranty runs from it.

After the warranty ends

Authorised service is still available, charged for parts and labour. Genuine National parts are stocked at the factory, which is why a National appliance stays repairable for years after a cheaper import stops being worth fixing.

Confirm before publishing: whether "lifetime" on the compressor means the life of the product or a stated number of years, and whether labour is charged on a lifetime compressor claim after year one. Both are common and both need to be stated.